HighPoint Asia offers a complete range of services for the installation, configuration and maintenance of JIRA to help you get the most from your JIRA installation.  These services cover the following key areas of functionality:

 Installation

  Installation services include:

·         Installation of the basic JIRA software
·         Installation and configuration of any additional plugins that may be required
·         Connection to enterprise database
·         Connection to LDAP Server if required.
 

Customisation 

Configuration and testing of JIRA to suit your business requirements.  This includes: 

·         Creation of custom fields.
·         Creation of Groups and Project Roles
·         Customized dashboards
·         Configuration of:
·         Workflows
·         Permissions
·         Notifications
·         Security 

Please note that we do not recommend customisation of JIRA’s basic functionality or source code.  If required we can arrange the development of custom plug-ins and manage the process from design, through coding and testing onto implementation.

  Administration 

Normally, with JIRA installed in your IT environment, day-to-day Administration would be performed by a suitably qualified person from your organization (see Training below).  In such cases we can provide support and assistance, through remote access if necessary.  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information of the scope of services available.

Training 

We offer training in JIRA Fundamentals and JIRA Administration.  The training agenda is as follows: 

      JIRA Fundamentals

JIRA Administration

·         Product review and basic concepts

·         Advanced user and group management

·         Working with project roles

·         Security model

·         Types of administrators

·         Issue level security

·         Issue type schemes

·         Email integration with JIRA

·         Managing your installation and upgrading JIRA

·         General administration (links, attachments, etc)

·         Enhancing the user experience

·         JIRA extensions

 This is similar to the training offered online by Atlassian.  However, the key difference is that training can be performed onsite  and it would be specifically targeted towards the actual fully configured version that your staff will be using.  

In addition to these basic services can also assist with the gathering of requirements including running Requirements Gathering Workshops and preparation of requirements documentation.

For these or any other services for JIRA please feel free to contact us.  We would be happy to discuss your requirements, whatever they may be, and to see how we can help your JIRA project become a success.